Terms and Conditions

Home / Terms and Conditions

TERMS AND CONDITIONS

 

JKX TERMS and CONDITIONS 2016 / 2017

Covering our buying trips, Koi Masterclass trips and hand picked koi here in Japan, keeping koi in Japan and console shipments world wide via Japan Koi Export (JKX) or Exclusive Japanese Koi which is part of JKX.

By placing an order with or buying fish from JKX you agree to be bound by our terms and conditions.

 

CONSOLE ORDERS

  1. All orders must reach us at least 10 days before shipment; this is required by Japanese Government Health Certificate Department.
  2. Orders cannot be added to or changed after this 10 day period.
  3. All prices quoted are in Japanese yen.
  4. Any prices quoted in other currencies are approximate only.
  5. All koi remain the property of the breeders or JKX until paid for in full.
  6. All payments must be made in Japanese yen to our account in Japan.
  7. Full payments must be made before shipment and reach us at least 4 days before the shipment is sent.
  8. Final Consol shipment invoices will include total fish and freight cost in yen this includes box charge, Alfish charge and internal transport costs and health certification in Japan.
  9. Freight costs covers most destinations in the world but if additional charges are required you will be informed and charged for these. Freight charges may change during the season; you will be informed if this happens.
  10. Final invoice prices are to destination only, all clearance costs and taxes at destination are customer’s responsibility.
  11. Prices may change without notice, but when possible these changes will be notified.
  12. Fish numbers in box may change without notice. The quantity indicated on the price list is generally the correct one. However JKX reserves the right to change the quantity, particularly during hot weather for the well being of the fish.
  13. A charge for cold packs will be added in hot weather.
  14. All fish sizes quoted are in CM and approximate and are measured from head to tip of tail.
  15. All mixes of fish listed in the price list are correct to the best of our knowledge. During the season mixes may vary subject to availability.
  16. Console codes ordered which are out of stock will be replaced with an alternative unless other wise informed.

 

HAND PICKED KOI

  1. For Hand picked koi, prices charged are for koi only, freight and any other costs will be added as agreed at the time of purchase.
  2. All hand picked koi and the freight charges must be paid in full before koi are shipped to your destination.
  3. Final invoice prices are to destination only, all clearance costs and taxes at destination are customer’s responsibility.
  4. If leaving your koi to grow on in Japan with a breeder there are risks associated with this. Please make sure you are fully aware of these when agreeing to keep your koi in Japan as JKX will not be responsible for any koi lost while being kept in Japan.

 

CONSOLE, HAND PICKED KOI or KOI VIA EXCLUSIVE JAPANESE KOI

  1. By placing an order with or buying fish directly from the breeders via JKX you agree that you understand that fish purchased from the breeders via JKX are done entirely at your own risk. And that JKX can in no way be held responsible for the health and caring of the fish once you have purchased them in Japan, whether leaving them with the breeders to grow on or during shipping or at their final destination, or for the health of existing stocks you may have.
  2. All fish are sold as seen and whilst every effort is made to provide healthy fish, the health of hand picked or console fish cannot be guaranteed.
  3. JKX recommends isolating new arrivals from existing stocks in separate systems for an adequate period of time.
  4. D.O.A (Dead on arrival). Claims must be made within 24 hours of the fish’s arrival. Claims will only be accepted for fish value and not the freight costs. Claims of less than 10% of total fish value will not be considered.
  5. JKX cannot be held responsible for claims and accept no responsibility for loss of fish beyond this point either to new arrivals or existing stocks.
  6. Dead fish should be photographed and kept until discussed with a member of JKX. Failure to do this will void the claim.
  7. JKX cannot guarantee claims as this must be negotiated with each breeder and it will be the breeder’s decision if he replaces the claim. If agreed claims will be replaced with fish to the same value and shipped at customers cost on the next available shipment.
  8. If you cancel a shipment once the order has been processed you will be charged any costs that have been incurred while dealing with your order.
  9. Please insure the correct arrival procedures for your fish to insure a good recovery from their shipment time. JKX can supply you with recommendations for this.

Start typing and press Enter to search